Make Dynamics CRM smarter with Chatbot - LUIS - QnA Maker
Hello, Today, I would like to discuss with you making Dynamics CRM intelligent within our daily business. Suppose that your local Chatbot top of Microsoft Bot Framework welcomes your customer ( Create simple Chatbot solution over Microsoft Bot Framework in visual Studio 2017 - Step By Step instruction ) and receives text messages in human-readable format then converts it to machine-readbable ( LUIS - Language Understanding Intelligent Service - step by step instruction ) and finally triggers an operation in Dynamics CRM or Azure Bot service receives customer questions then answers them through Knowledge Articles of Dynamics CRM without reaching out call center agent or customer representative ( Step by step instruction of QnA Maker configuration then Train it based on Dynamics CRM Sample Data Knowlegedbased artciles ) Here is high level picture of above scenarios; Scenario 1 (process line with blue arrows): Customer connects to company portal or selfcare por