Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia in Microsoft Dynamics CRM 2011

If you face an error about Installation of one or more missing prerequisite components while installing Microsft Dynamics CRM 2011 server (i met some consultants who get same error while installing CRM for Outlook Client).it is related with version of Microsoft Visual C++ Redistributable package running on the server.
Here is the story of me;
I wanted to try install Microsoft Dynamics CRM 2011 into Microsoft Windows 2008 R2 x64 Enterprise server which has already Microsoft SQL Server 2012 Developer Edition.
I got an error during installing prerequisite.
I checked logs from "C:\Users\Administrator\AppData\Roaming\Microsoft\MSCRM\Logs\crm50svrsetup.log"
and found;

11:18:45| Info| CmdLine: <"D:\Redist\VcRedist\vcredist_x64.exe" /q /norestart>
11:18:45| Info| WorkingDir:
11:18:53| Info| Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia
11:18:58| Error| Installation of one or more missing prerequisite components failed., Error, OK

i compared version of Microsoft Visual Studio C++ Runtime which was set up by Microsoft SQL Server 2012 with Microsoft Visual Studio C++ Runtime which is being set up by Microsoft Dynamics CRM 2011.
SQL Server 2012 installs newer than CRM 2011.
Microsoft SQL Server 2012 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
rather
Microsoft Dynamics CRM 2011 installs -> Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
You can use newest one by clicking "next" in the Microsoft Dynamics CRM 2011 installation wizard or uninstall newer once from System as i did and let it to install by Microsoft Dynamics CRM 2011 wizard.

Updated Note : 

M.Delgado has also comment about "You need Windows Installer Version >= 3.1".
good luck

Comments

  1. For me came this error when in machine was newer version installed.

    ReplyDelete
  2. himm.it seems, we need exact version

    ReplyDelete
  3. I had no VC installed and got this error 5100 installing vcredist.exe (first time).
    I got a popup for vcredist.exe doing double click on it:
    Windows Installer Version >= 3.1 needed!

    ReplyDelete
  4. I received the 5100 Asia error when trying to remotely deploy .NET Framework 4.0. When I ran it locally with parameters to create a log file I found that it was because there wasn't enough space on the system drive.

    ReplyDelete

Post a Comment

Popular posts from this blog

Assembly Microsoft.Dynamics.Service.Plugins.dll can not be loaded. Dynamics CRM 365 Engine version 9 - CRM User creation error

Exception caught instantiating TERADATA report server extension SQL Reporting Services

Could not load file or assembly 'System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'. The system cannot find the file specified at Configuration class initiation in CrmServiceHelper.cv